We create beautiful, customer centric, web experiences that align with your brand and continue to build customer loyalty and efficiencies.
A customer help center can be as “now” as a company’s products, like the portal Helix designed for audio giants Denon.
This sports merchandise leader makes customer service #1, and we make sure their CX is fit for the big leagues.
You’ve made a smart investment in Oracle Service Cloud. Now, get the most powerful results from the get-go with the Helix team of Service Cloud Xperts. With our Managed Service, it’s like having an OSC expert on staff. We know all the industry standards, best practices, and potential pitfalls, and will make sure you’re taking advantage of every opportunity.
Employ our expertise on your terms. Whether you need our seasoned team of Helix Xperts indefinitely or just to fill a temporary need, we’re here for you. Enjoy the peace of mind of knowing you’ll reach your goals, short or long term, with the help of Helix.
Putting our team on the job today is easier and more cost-effective than spending time and money training your team.
Expand the functionality of Oracle Service Cloud with Helix’s add-ins.
Interact with customers using today’s most requested support channel: text messaging.
The future is here. Respond to your customers faster, without engaging additional Customer Support Associates, with our AI-based virtual associates.
When an Associate needs to refer a customer to someone else on your team, consider it done. Seamlessly. Collaborative support and record tracking are simple within Service Cloud with Collaborate & Track.
We’ve trained partners all over the world in analytics, Customer Portal updating, administration, chat systems, Knowledge Base, and agent training. You name it, we’ve taught it. We’ll bring in expert trainers to build your team’s muscle through on-site instruction, video tutorials, and one-on-one, all customizable to fit your needs.
On-site or In-person
Pressed for time? Don’t need all the features of OSC right away? That’s where CX Express comes in. For call centers with fewer than 25 agents, Helix will have you live and trained in as few as four weeks, engaging only the features you need, and phasing in others as you grow. No long contract process, just fix-price options, giving you full flexibility and no surprise costs.
Fast and Affordable Implementation
Delivering a modern experience to your organization through mobility, world-class security, and business intelligence.
Our mobile enabled platform ensures compliance and safety while capturing irreplaceable revenue in the public sector.
Our cloud-based, mobile enabled platform, VitalChild ensures the interconnectivity of data so that every youth is known and with MDYA360 assessments, outcomes are the priority.